Frequently Asked Questions
Everything you need to know about your Groomie Club experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your grooming products, you can return them for a full refund, minus shipping costs.
Are your products cruelty-free?
Yes, all Groomie Club products are 100% cruelty-free and are never tested on animals. We pride ourselves on ethical sourcing and production.
Can I modify or cancel my subscription?
Absolutely. You can pause, skip, or cancel your subscription at any time through your account dashboard without any hidden fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
Are the ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on the product page if you have specific allergies.